Last updated: 16 June 2026

This policy explains how Wash Solutions (Southern) Ltd ("we", "us", "our") collects, uses, and protects your personal data when you visit this website or get in touch with us. We are committed to handling your information responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

1. Who we are

Wash Solutions (Southern) Ltd is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your information, you can contact us at alex@washsolutionssouthern.co.uk.

2. What data we collect

We only collect what we need to respond to you and to understand how our website is used:

• Information you give us. When you email us, we receive your email address and any details you choose to include in your message (such as your name, company, and enquiry).
• Information collected automatically. When you allow analytics cookies, we collect anonymised usage data through Google Analytics 4 — for example, the pages you visit, how you arrived at the site, your approximate (city-level) location, and the type of device and browser you use.

3. Cookies and analytics

A cookie is a small text file stored on your device. We use cookies only to measure and improve how this website performs.

When you first visit, we show a consent banner. No analytics cookies are set unless you click “Accept”. We use Google Consent Mode, which means Google Analytics will not store analytics cookies on your device until you give permission. If you decline, no analytics cookies are stored.

• Google Analytics 4 (cookies such as _ga and _ga_*) — used to understand site traffic and visitor behaviour in aggregate. These are only set with your consent and typically expire after up to two years.
• Consent preference — we store your cookie choice in your browser's local storage so we don't ask you again on every page.

You can change your mind at any time: manage your cookie preferences. You can also block or delete cookies through your browser settings.

4. How we use your data

• To respond to enquiries and provide quotes or information you request.
• To maintain, improve, and secure our website.
• To understand how visitors use the site so we can make it more useful.

5. Our legal basis

• Consent — for setting analytics cookies and processing the data they generate. You can withdraw consent at any time.
• Legitimate interests — for responding to enquiries you send us and for keeping our website secure.

6. Who we share it with

We do not sell your personal data. We use Google Analytics (provided by Google) as a processor to deliver website analytics; data may be processed on Google's servers. We only share information where necessary to provide our services or where we are required to by law.

7. How long we keep it

We keep enquiry emails for only as long as needed to deal with your request and our ongoing relationship. Analytics data is retained according to our Google Analytics settings (no longer than necessary for reporting).

8. Your rights

Under UK GDPR you have the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate data;
• ask us to delete your data;
• object to or restrict how we process your data;
• withdraw consent at any time.

To exercise any of these rights, email us at alex@washsolutionssouthern.co.uk. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

10. Contact us

For any privacy-related questions, please email alex@washsolutionssouthern.co.uk.